🖥️ Remote-Access & Tech Support Scams

Pop-ups or callers claim your computer is infected and push you to install remote software.

Once in, scammers can move money or capture credentials.

🔗 Trusted Resources

Microsoft — Avoid Tech Support Scams — Real-world examples and step-by-step recovery if you let someone in.
🌐 https://support.microsoft.com/topic/avoid-tech-support-scams-2ebf91bd-3fc0-44e2-a29d-04f9a9eb2f63

FTC — Tech Support Scams — What to do if you gave remote access or paid.
🌐 https://consumer.ftc.gov/tech-support-scams

FBI — IC3 — Report online fraud, including tech support scams.
🌐 https://www.ic3.gov/

🧭 Recognizing & Responding Safely

Close the pop-up; don’t call. Use Task Manager/Force Quit, then restart.

Never install remote tools from a cold call or pop-up.

If you allowed access: Disconnect from the internet, change bank and email passwords from a safe device, contact your bank, and run a reputable antivirus scan.

🧠 Sam’s Takes (Quick Reminders)

Real companies don’t cold-call to fix your computer.

Remote access = full control. Treat requests as high-risk.

If in doubt, power down and get help from someone you trust.